Vuetel Italia and REACH, a Paltel group Company, will create the most innovative and high Tech hub to provide Technical Customer Support
Reach for Telecommunication Services, a Paltel Group Company, and Vuetel Italia, a major telecommunication company in Italy, in the field of international wholesale voice and data services, have signed a strategic partnership that aims at providing Vuetel Italia with a 24/7 technical customer support service by utilizing dedicated NOC (network operation centers). Through this agreement, Reach aims at handling troubleshooting and supporting clients who use Vuetel Italia’s international voice and data services and who are mostly based in the Mediterranean and sub-Saharan area.
The idea was born in Ramallah, the 30th of November 2019, during the III Italy-Palestine Business Forum and it was scheduled to be signed in Milano, Italy at CONNEXT 2020 at the end of February, however due to the rise of COVID19 pandemic, the partnership commenced during the second quarter this year.
Despite location, health, and instability setbacks in these past months, Reach and Vuetel Italia were able to overcome all barriers through their long expertise and professional readiness and created a high quality technical support service center through the help of Reach’s dedicated home based agents ensuring a secured and well-established operation network.
Reach and Vuetel Italia held on the 7th of September a video conference with the presence of the Italian General Counsel of Jerusalem, Giuseppe Fedele and Miss. Angela Giordano, Head of Business Partnership in Confindustria Assafrica & Mediterraneo, the Italian Industry Association, to commemorate the beginning of their commercial and technical partnership.
His Excellency, the Italian Consul General in Jerusalem, Giuseppe Fedele, expressed his deep support for the partnership and commented:” We are happy to see such a well-established partnership between two major companies in Italy and Palestine. The agreement emphasizes the importance of economic and business cooperation that helps shape and develop the telecommunication sector for both countries, and we are very eager for future projects between them.”, he added.
“This partnership with Vuetel Italia makes Reach to excel in the technical customer service improving our expertise to widen our scope of work and perspective in business process outsourcing. We are happy to support Vuetel Italia in increasing its customer support quality and satisfaction”, said Hisham Zaid, General Manager of Reach.
“Vuetel Italia has chosen Reach as strategic partner. We trust the full potential of Palestinian know how and expertise to grow our business. Partnering with Reach will not only provide our customers with high quality services but will give us the opportunity to invest and operate in Palestine as we are very eager to expand our partnership with Reach and in the Palestinian market”, said Giovanni Ottati – Chairman of Vuetel Italia.
“This partnership will help explore new business potential and connections between Palestine and Italy. This collaboration is more than a tool for achieving business goals, it builds bridges for both countries’ telecom markets”, said Angela Giordano, from Confindustria Assafrica & Mediterraneo.
This agreement will open the doors for an international cooperation in which both companies are looking forward to. The project will require huge efforts from both sides to fulfill the needs of customers and maintain a high expectation and trust.
For more information about Reach, visit the website at https://www.reach.ps
For more information about Vuetel, visit the website at https://www.vuetel.com/en
-Vuetel communication & Reach press office-